Shipping/Policies

Shipping and Delivery - Delivery Zone

Goods will be shipped to the delivery address specified during the ordering procedure.

 

Shipping and Delivery - Shipping costs

Peng Bags Shipping Pricing Matrix for Continental United States

Orders Totaling up to $300.00…………… $25.00

Orders Totaling $300.01-$500.00…….....  $35.00

Orders Totaling $500.01-$800.00………..  $50.00

Orders Totaling above $800.00…………..  $60.00

 

Peng Bags Shipping Pricing Matrix for Alaska and Hawaii

Orders Totaling up to $300.00………….... $50.00

Orders Totaling $300.01-$500.00……...... $70.00

Orders Totaling $500.01-$800.00………. $100.00

Orders Totaling above $800.00…………  $120.00

 

Delivery Time - Time required for delivery

During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the goods purchased.

However, Peng Bags reserves the right to divide your order into part shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.

 

Delivery Time - Problems of delivery

In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the returns section.

 

Returns - Exchanges - Refunds

You are entitled to return any product ordered via the Peng Bags website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

Returns must be sent in their original condition and packaging to the following address:

Peng Bags | 460 Harrison Avenue | Suite A6 | Boston, MA 02118

You must enclose the original receipt with your returns, or a copy if you are returning part of your order.

For items received as a gift obtained from the Peng Bags website, you are only entitled to a merchandise exchange.

You may exchange the item either:

- for a different item in the same product category

- for one or several different items which together are equal in value to the full value of the original item you
  received as a gift.

If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange by item will be honored.

If you ask for a refund, Peng Bags will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the goods returned by crediting your charge or credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the Peng Bags website, nor will the website issue a store credit for use in a Peng Bags boutique.

 

In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.).

 

Peng Bags has sole discretion in determining whether the products are in original condition when returned to Peng Bags website.

Peng Bags will not be responsible or liable if any item you wish to return to the Peng Bags website is lost, misdirected or delivered late.

We do not currently exchange or allow refunds for goods purchased in Peng Bags boutiques via the Peng Bags website.

Any Peng Bags product purchased (or received as a gift) from Peng Bags may also be exchanged for a different product or for a store credit in a Peng Bags boutique within fourteen (14) calendar days following the date of delivery, subject to the following terms and conditions:

- Returns must be in their original condition and packaging

- You must provide the original receipt along with your returns, or a copy of the receipt if you are returning part of
  your order.

The shipping costs of the first delivery of a product purchased on the Peng Bags website will not be refunded when you return (for exchange or store credit) the product.